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Java House Nairobi Jobs 2025

Java House Nairobi Jobs 2025: Apply for Waitstaff, Auditor, Bakery & Supervisor Roles

BomTech November 9, 2025

0 4 minutes read

Java House Nairobi Jobs 2025

Minimum Qualification:
Experience Length: 3 Years
Location: NAIROBI

Waitstaff

Primary Purpose and Scope the Job (Job Role)-

To welcome, sit, take & serve food and beverage orders to our guests in a friendly, timely manner and ensure a clean environment in accordance to Java service standards

Duties and Responsibilities of a Waitstaff
Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
Handling customer interactions at various levels of customer touch points.
Assist the guest navigate through the menu comfortably- Inform guests of menu changes, daily specials and assist the guest navigate through the menu comfortably.
Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification.
Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services.
Monitor and observe guests dining experience to ensure guests are satisfied with the food and service respond promptly and courteously to address any guest concern ¬ify the manager.
Collaborate with other team members to ensure a positive customer experience.
Ensuring there is enough change at all times.
Maintaining shift float money and ensuring no shortages.
Timely closure of counter variances.
Taking care of counter machines.
Present bills on time and accept payment.
Ordering of items in Vuka for the store.
Receiving of items from Food scape/ any other supplier.
Keying in of orders in the POS.
Receiving orders from the aggregator tabs
Packing and dispatching the orders to the guests
Table clearance and clean counters after guests have finished dining
Communicating any R&M or IT issues to the Area Manager.

Closing duties of the branch.

Key Accountabilities

Key Result Areas/ Key Performance Indicators

Meet, greet and sit guests in a timely manner.
Taking food and beverage orders from customers and ensure prompt service delivery.
Cleaning, clearing and organizing table condiments.
Presenting bills and give back correct change to the guest within the shortest time possible.
Assist guests on easy menu navigation.
Attend to the tables and guarantee compliance to cleanliness standards.
Check the quality of the final servings and resolve any issues accordingly based on recommended food and beverage standards.
Proper utilization of company resources.
Ensure accurate stock take.
Communication-attend shift briefings, communicate cautiously to the guest.
Ensure necessary orders for proper mis-en place are given to the manager for ordering.

Adherence to SOPs.

Performance Indicators

Nps
Food safety
Integrity
Sales per person
Station management

Qualifications

Ability to work under pressure and long hours.
Ability to up sell and inform our guest on new menu product.
Must be a team player.
Must be customer-oriented.
Must have proper planning skills.
Must have Point of Sale skills.
Should have inter-personal skills.
Flexible and accommodative.
Must be result oriented, self-driven, articulate and pro-active.

Method of Application

Interested and qualified? Go to Java House on jobs.javahouseafrica.com to apply

2. Branch Supervisor

Job description

Duties and Responsibilities:

Ensure that all restaurant policies and procedures, standards specifications and guidelines are followed and completed on a timely basis.
Ensure compliance with health and safety, food preparation and serving, repair and maintenance.
Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, productive working environment through organizing and supervising regular Branch deep cleaning.
Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
Prevent, handle and resolve complaints regarding food quality and service.
Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
Prevent and resolve personnel problems
Minimise guest complaints by ensuring all guests are served. This will be done by ensuring 95% of their time is spent on floor coverage.
Taking correct take away orders and ensuring they are correctly dispensed
Suggestive selling products and introduction of new ones to guests
Maintaining high hygiene standards at the cashier station
Ensure cutlery is wiped, polished and well displayed at the respective stations
Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
Seeks, listens and responds to Guest feedback.

KEY ACCOUNTABILITIES:

Key Result Areas/ Key Performance Indicators
Enforce operational practices of the branch, making sure it runs smoothly and complies with food safety requirements.
Ensure all company money is intact as transacted at all times and all transactions accompanied with official receipts
Pleasantly dealing with customers to ensure satisfaction
Ensure proper packaging is done by organizing mis-en-place for take away orders

Qualifications

Ability to communicate clearly in English.
Ability to review P&L
Able to handle money and operate a point-of-sale system
Able to work under pressure.
Must have the ability to co-ordinate skills; demonstrate good core ethics and values.
Must have the ability to make quick and sound decisions.

SPECIAL CONDITIONS OF EMPLOYMENT

Must have a degree/diploma in food & Beverage service or an equivalent of the same from a well-recognized institution.
Have a competent knowledge on Customer Service and people management system.
Computer literate in MS Suite.
Two or more years of front-of-the-house operations and/or experience as a stand-in manager or Management trainee in the service or food and beverage industry-experience.