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Front Office Supervisor at PrideInn

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Front Office Supervisor at PrideInn

About PrideInn

Established 12 years ago, PrideInn Hotels, Resorts & Camp stands as a prominent and rapidly growing hospitality brand that takes great pride in its Kenyan roots.

With a strong presence in 5 counties across Kenya including Nairobi, Machakos, Narok, Mombasa, and Kwale, we currently operate 8 hotels and a camp, employing over 1,000 dedicated individuals.

At PrideInn Hotels, we strive to instill a sense of patriotism and pride in our fellow Kenyans.

Our mission is to provide both local and international guests with an exceptional level of hospitality, characterized by impeccable service and a commitment to excellence

Job Summary

We are seeking an experienced Front Office Supervisor to oversee front desk operations and ensure excellent guest service while supporting and guiding the reception team.

Key Responsibilities:

Supervise daily Front Office operations and ensure excellent guest service.
Manage guest accounts, billing, and Front Office reports.
Monitor room inventory and support revenue optimization.
Handle guest complaints professionally and maintain service standards.
Prepare staff duty rosters and support team training and performance management.
Coordinate with other departments to ensure a seamless guest experience.

Requirements:

Diploma or Bachelor’s Degree in Hospitality Management or a related field.
Minimum of 3 years’ Front Office experience, including at least 1 year in a supervisory role.
Proficiency in a Hotel Property Management System (PMS) and Microsoft Office.
Excellent leadership, communication, and problem-solving skills.